🛡 Privacy Policy
Effective Date:
At Margo Villa Hotel, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you stay with us, visit our website, or interact with our services.
1. Information We Collect
- We may collect the following information:
- Personal details such as your name, phone number, email address, and identification documents are required at check-in.
- Payment details are required when processing bookings or reservations.
- Preferences or special requests are shared to improve your experience.
- Technical data (e.g., IP address, browser type) is collected when using our website.
2. How We Use Your Information
- Your information is used to:
- Confirm and manage your reservations.
- Communicate updates, confirmations, or special offers (only with consent).
- Improve our services and guest experience.
- Comply with local laws and regulations.
3. Data Protection
We store personal data securely and limit access to authorized staff only. We never sell, rent, or share guest data with third parties unless required by law or to fulfill a booking request (e.g., payment processors or travel partners).
4. Cookies
Our website may use cookies to enhance browsing and booking experiences. You can manage or disable cookies in your browser settings.
5. Your Rights
Guests may request to access, update, or delete their personal data at any time by contacting our management team at info@margovillahotel.rw
6. Policy Updates
This policy may be updated periodically. Changes will be posted on our website with an updated effective date.